A modern hospital is a complex environment where care is provided around the clock. This requires highly serviced buildings with no margin for error in meeting their occupants’ needs. To achieve this, it is essential that facility teams have easy access to up-to-date information on the go. Facilities and cleaning staff need to know which tasks to perform, when and where. Instructions must be clear, highly visual and unambiguous, while leaving enough autonomy to work efficiently and respond flexibly to changing conditions on the ground. It is also important that staff can use available spaces effectively and avoid meeting room conflicts and mistakes.
As part of a wider digital transformation effort, the general hospital AZMM in Ghent, Belgium, with 65.000m² of space, implemented Spacewell’s Cobundu smart building platform and several of its touchpoints. Cleaners are now equipped with digital tablets (attached to cleaning carts for convenience) running the Work Assistant app. This app eliminates paper and provides clear work instructions (including priorities) with icons on color-coded floor maps.
The Space Monitor application is used to provide insight into space usage. It currently gets its data from wired occupancy sensors (Schneider BMS). In a next phase, wireless sensors/door counters will be added to align cleaning frequencies with real-time usage data. Digital Room Displays are being installed outside of meeting rooms for quick and easy booking of space and catering/services.
The facility manager now has a better insight into the space usage; the cleaning team is more motivated and satisfied and the cleaning services are optimally aligned with the actual use of the building.